MoveBoardMoveBoard has been updated
A card at the bottom right says MoveBoard has been updated — Refresh to get the latest version. Save your work first. We improve MoveBoard often; the card tells you a new version is ready.
- Press Refresh when you're ready, or Later to put the card away. An Update ready button stays in the top bar until you refresh.
- If something isn't saved, MoveBoard asks first (You have unsaved changes in Order #… . Refreshing now will lose them.). Press Stay, save, then refresh.
MoveBoard never reloads the page on its own. See New version available.
MoveBoard was updated — please refresh to save this. What you typed is still here.
You pressed save on a page opened before the update, and that save can't go through. Your typing is still in the form. Copy anything long somewhere safe, press Refresh, and make the change again.
The save is taking too long and was stopped waiting. Check the order's history before saving again: it may have gone through.
The save didn't answer in time — usually a slow connection. It may have gone through. Before you press save again, open the order's Order Log and look for your change.
Your session timed out / You were signed out
A card opens over the page:
- Your session timed out — For your security we signed you out. A long time without use.
- You were signed out — You signed in on another computer, so we signed you out here.
Type your password and press Sign in. You pick up right where you left off — your open windows and anything you typed stay. Use another account goes to the full sign-in page.
"This order couldn't be shown"
A card over an order window: Everything else still works. Try again, or close this window.
- Try again reads the order again in the same window. The window stays open and the page doesn't reload. (Only when a new version of MoveBoard is out does it refresh the page.)
- Refresh reloads the whole page. It says Refreshing… while the page loads. Your open order windows close, so save first.
"Couldn't refresh this order"
A thin line at the top of an order window: Couldn't refresh this order. It shows what was here before, so your latest change may not be on screen yet. MoveBoard couldn't get the latest copy of the order. The window keeps showing it as it was instead of going blank. Press Try again on the line. Check that your last change is there before you change anything else.
"The order log: not available right now"
One part of an order window, like the Order Log or the conversation, couldn't be loaded. The rest of the window works as normal. Close the order and open it again to load that part.
"Reconnecting…" in place of a screen
The screen's last update from MoveBoard was cut off on the way. MoveBoard asks for the screen again once by itself, and it comes back in a moment. If it's cut off again, the This screen couldn't be shown card shows with Try again and Refresh.
In the web Mover's Portal
Your Mover's Portal has been updated. Please click on refresh button to see the new updates. — press refresh. If the bill has changes waiting for signal, let them send before you reload. See "MoveBoard has been updated".
"Invalid request." or "Unknown action."
A page left open for a long time sent something MoveBoard no longer expects. Refresh the page and try again.