MoveBoardFind the message you see, then follow the fix.
Wrong company ID, email or password.
One of the three doesn't match. Check them in this order:
- Company ID — the number your company was given, not your phone or order number. MoveBoard remembers it on the computer after a good sign-in; press the pencil beside Signing in to to change it.
- Email or username — the one your admin set on your user.
- Password — check Caps Lock.
Forgot your password? There's no reset on the sign-in page. Ask your admin to press Send a link to set the password on your user (Settings › Users & permissions › Users). The link works once, for 48 hours.
Too many attempts. Please wait a while and try again.
Several wrong tries in a row. Wait, then try again carefully — more tries now only keep you out longer.
Active Session
User already has an active session. You're signed in on another computer. Press Continue to sign that one out and sign in here, or Cancel.
You have reached the maximum number of concurrent sessions.
Your company's plan allows a set number of office people signed in at once, and they're all in. Press Close. Ask a colleague who's finished to Log out (menu under their name), then try again.
This company's MoveBoard account is no longer active. Contact your company.
Your company's MoveBoard account has been closed, so nobody at the company can sign in — office, crew or customers. This happens when the account is canceled or suspended and its last day of access has passed (or no last day was set). Anyone already signed in is signed out on their next click. Ask the owner of your company; only they can arrange for the account to be reopened.
Hi … You have no permissions.
You signed in, but your user has no office position or permissions. Ask your admin to give you a position on your user.
Foremen and movers
Foremen, drivers and helpers work in the Movers App on their phone, not the office. If you sign in at the office page, MoveBoard takes you to the Movers App. See Sign in to the Movers App.
Customers
Customers don't have a password: they sign in with their mobile number and a texted code — or with their email and an emailed code when your company can't send texts. See Sign in with a text code. If the code doesn't work they see Invalid or expired login code. Please try again. — ask for a new code.
Signed out in the middle of work?
A card opens over the page: Your session timed out (a long time without use) or You were signed out (you signed in on another computer). Type your password and press Sign in — your open order windows and anything you typed stay on the screen.
Still stuck?
No connection. Try again in a moment. means your computer couldn't reach MoveBoard — check your internet. Otherwise contact your admin, or support from Help.