MoveBoardOn the foreman's phone, EN ROUTE does two things in one press: it texts the customer your arrival time, then moves the job to En Route. The text always goes first — so if it can't go, the job stays where it is.
Send the customer the ETA text first. The job can't go En Route until it has gone out.
That's the rule, not a fault. Press EN ROUTE, check Will arrive in, and press Send SMS. Once the text has gone, the job moves to En Route.
No signal
- No signal — try again when you have signal
- The text did not go out, so the job is still not En Route. Check the signal and tap Send SMS to try again.
Move to a spot with signal and press Send SMS again. After two failed sends, Continue without text appears. Use it only if you really can't send: the job goes En Route, your crew sees Call the customer, and the office is asked to call.
Current location is not detected. Please make sure that you have enabled location services on your device.
The phone couldn't tell where you are, so Will arrive in isn't filled in. Turn on location for your browser in the phone's settings — or simply set the minutes yourself with − and +.
ETA cannot be 00. Please update ETA.
Set the minutes above zero.
The arrival time text is switched off
Your company has switched off the arrival time text, so the customer will not get one. You can continue without notifying, then call the customer. — your company switched off its Crew on the way (arrival time) template. Press Continue without notifying and call the customer. An admin switches the template back on in Settings › Communication › Templates. A company with no template at all still sends the built-in arrival text.
The customer can't get the text
If the customer replied STOP, has texts switched off, or their number can't take texts, the text can't go (Not sent: …). Go En Route without it and call them. See A text didn't go out.
Skipping the text on purpose
Continue without notifying shows every time only if your company switched on Foreman can skip customer ETA SMS in Settings › Crew › Foreman app. The order notes that no ETA text went out.