MoveBoardMoveBoard tells your movers about their work by text (or email) from your company's templates. Nothing goes out while you're still building a crew — the texts follow what you save.
What sends what
| You do this | Who is told | What it says |
|---|---|---|
| Press Send Notification on the Crew Schedule | Everyone on a crew who hasn't been told yet | Their crew and report time (a new crew's text, or an updated one) |
| Change Report at on a sent crew and answer Yes, proceed | Everyone on that crew | The new report time |
| Take someone off a sent crew, or take the crew off the day | The people taken off | Their crew was removed |
| Put a crew on a job (drag it, or Assign crew) | The people newly on the job | New Job Assignment — the order, date, window and crew |
| Put a crew on a day of a multi-day job | The people newly on that day | The same regular message — or, if you turned it on, the multi-day message: which day it is ("Day 2 of 3"), that day's date and report time, and all the job's days (below) |
| Put a delivery crew on a long-distance job | The people newly on the delivery | The same, worded as the delivery, with the delivery dates, window and address |
| Take people off a job, or Unassign crew | The people taken off | Job Assignment Removed — no longer assigned to the pickup or delivery of the order |
| Cancel an order that has a crew | Everyone on its crews, any day not over | Job Cancelled |
A person moved between crews of the same job isn't told. Cancelling sends only the cancelled text, never the removal text too, and un-cancelling sends nothing.
When texts don't go
- Only for today or later — changing a day that's over tells nobody.
- The template must be active — each kind of text goes only while your company has an active template for it.
- The person needs a mobile number (or an email, for an email template) and must be an active employee.
- Nobody is told twice for the same thing.
Sending never holds up your save: if a text can't go, the crew is still saved.
Where the texts link
The crew texts include your company's Mover's Portal link so the person can open their schedule. In the Movers App (see Sign in to the Movers App) they CONFIRM (or DECLINE) the day, and the answer shows on the Crew Schedule straight away.
Change the words
- Go to Settings › Communication › Templates.
- Find the crew templates — for example New Job Assignment, Job Assignment Removed, Job Cancelled and your crew schedule texts.
- Edit the words, or switch a template off to stop that text.
Every company starts with Job Assignment Removed and Job Cancelled switched on, and the two multi-day messages turned off. Each text is kept in the person's conversation and the day's Change Log on the Crew Schedule.
Multi-day jobs
A job whose order has more than one day (for example a Packing Day and a Moving Day) can get its own assignment message, so each mover knows which day they are on and sees the whole job.
Beside the regular pair (When employee was assigned to a job on dispatch and SMS When employee was assigned to a job on dispatch), every company has a second pair in Settings › Communication › Templates, in the same folder:
- When employee was assigned to a multi-day job on dispatch (email)
- SMS When employee was assigned to a multi-day job on dispatch (text)
Both start turned off. While they are off nothing changes: every job, multi-day ones too, gets the regular message.
Turn them on
- Go to Settings › Communication › Templates and find the multi-day pair next to the regular assignment pair.
- Open one, check the words (edit them as you like) and turn it on with its on/off switch. Do the same for the other if you want both.
Once one is on, Dispatch sends it instead of the regular message of the same kind when you put someone on a day of a multi-day job. A one-day job still gets the regular message. The email and the text decide on their own: if only the multi-day text is on, the email is still the regular one.
Variables for the day. While you edit a multi-day message, the Variables list has a Multi day group:
| Variable | What it shows |
|---|---|
| Multi-day: this day | Which day this assignment is for, e.g. "Day 2 of 3" |
| Multi-day: day number | The day's number, e.g. "2" |
| Multi-day: total days | How many days the job has, e.g. "3" |
| Multi-day: date | That day's date, e.g. "Fri 10/30/2026" |
| Multi-day: report time | The crew's report time that day (that day's arrival window when the crew has none) |
| Multi-day: service | That day's service, e.g. "Packing Day" |
| Multi-day: all days | Every day of the job, one per line, e.g. "Day 1 - Thu 10/29/2026 - Packing Day" |
The day is the one you put the crew on in Dispatch. Every other variable of the regular message (order number, move size, crew, foreman, truck) works here too.