Track the movers

Settings › Customer experience › Track the movers holds the switches for live tracking:

• Customer movers track — the arrival-time text the foreman sends at En Route carries a link to a live map of the crew.
• Text the customer — about 5 minutes before the crew reaches each stop, the customer gets one text.
• Email the customer too — the same message by email.

The last two show once your crews use the movers' phone app. Until then the page explains that the live map starts with the movers' phone app.

Change them

1. Open Settings › Customer experience › Track the movers.
2. Switch what you want.
3. Press Save.

A new company starts with the map link and the text on, and the email off. A company set up before live tracking starts with all three off.

To change the words or the minutes, add a notification on Settings › Communication › Crew on the way. See Track the movers.