Track the movers

When your crews use the movers' phone app, your customer can watch their crew on a live map on moving day, the way they follow a ride or a delivery. The map works from the foreman's phone only.

What the customer gets

1. When the foreman presses En Route, the usual arrival-time text (and email, if you send one) also carries a link: Follow your crew live: …. The link opens on your own website, in your colours.
2. The live map shows the truck, its route to the next stop, the arrival time ("12 min, arriving about 10:42 AM"), and the stops, lettered A, B, C… It updates by itself every few seconds while the page is open. The words are your usual statuses: Your crew is on the way, Your crew has arrived, Loading, On the way to the next stop, Unloading, Wrapping up.
3. About 5 minutes before the crew reaches each stop, the customer gets one text: your crew is about 5 minutes away (with the map link). Each stop gets it once. If you turned it on, they get the same by email.
4. When the bill of lading is submitted, the map ends: Your move crew has finished.

The link works on the day of the move only. An old link opens This link has expired.

The same page is in the customer's portal too, on every move: Track your movers in the menu shows their stops and route before the day and the live map on the day. See Track your movers in the client portal.

What you see

The same map is in your office:

• Dispatch › Crew tracking: click a foreman who is on a job to see their truck, route and arrival time. Back to the fleet shows every crew.
• The order window: while the crew is out, Live map sits above the tracking strip.

Turn it on or off

Open Settings › Customer experience › Track the movers:

• Customer movers track — the map link in the arrival-time text.
• Text the customer / Email the customer too — the about to arrive message.

Switch what you want and press Save. A new company starts with the map link and the text on, and the email off. If your company was set up before live tracking, these switches start off: turn them on there when you're ready.

Your own words

The built-in text works without any setup. To use your own words, or a different number of minutes for the origin, the destination or an extra stop, add a notification on Settings › Communication › Crew on the way. Your notification replaces the built-in message for that kind of stop.

Your own arrival-time template gets the link too: if it doesn't have the variable Crew live map line ([(${CREW_LIVE_MAP_LINE})]), MoveBoard adds Follow your crew live: plus the link at the end. To put it somewhere else, add the variable where the link should go. It stays blank when there's no live map for the job.

When it isn't sent

• The customer opted out of texts, or the number can't receive texts.
• During your quiet hours (8 PM to 8 AM, shown on Settings › Communication › Workflows): at 5 minutes away a later text would be no use, so none goes.
• The foreman isn't using the movers' phone app on that job. The arrival-time text then goes without the link.