MoveBoardSettings › Customer experience › Job chat turns on the move-day conversation between the customer, that day's foreman and your office (see Job chat). It sits next to Track the movers, and like it, it shows once your crews use the movers' phone app.
Turn it on or off
- Open Settings › Customer experience › Job chat.
- Switch Job chat on or off.
- Press Save.
Text the customer about new messages
On the same page, Text the customer about new messages (on unless you switch it off): when the foreman or your office writes and the customer isn't on the chat, they get one text — You have a new message from your movers: with your short link to Track your movers, the chat open — or an email if they don't take texts. One per unread stretch, never in your quiet hours. Switch it off and press Save to stop these texts; the chat itself stays. The words are templates you can edit in Settings › Communication › Templates, folder Notifications (New message from your movers (text) / (email)).
It is set per branch. A company set up before Job chat starts with it off; a new company starts with it on. A change takes up to a minute to show everywhere.