Crew locations on a map

Once your crews use the movers' phone app, Dispatch › Crew tracking shows where your foremen are on a live map. Press a foreman who is on a job to see the truck, its route to the next stop and the arrival time — the same map your customer's link shows. The order window has it too: Live map, while the crew is out. And on the Dispatch board, the map icon on the white crew strip under a job opens that crew's map right there (see below). See Track the movers.

Until your crews use the movers' phone app, the tab isn't there, and you follow each job as below.

Reading the Crew tracking screen

The map fills the right side of the screen, from under the tabs to the bottom of the window, however big your screen is. Everything else is in the narrow column on the left, which scrolls on its own: at the top Live / History, the date and the counts, then the crews. On a phone the map is on top and the list under it. Enlarge (on the map) opens the map over the whole window; Close or Esc puts it back.

Live shows today only, and says so under the switch: "Today · Saturday, October 24 — Live shows today only". If Dispatch is on another day, it tells you, with a link to see that day in History. Live has every crew on duty on the map and the list of crews beside it.

• The counts at the top — En route, On the job, Late, At risk, No signal, Available and Not clocked on. Press one to see only those crews; press it again to see everyone.
• Late means the crew is driving to the first stop and its arrival time lands after the order's arrival window closes. At risk means it lands in the window's last 10 minutes. Late crews have a red edge in the list and a pulsing ring on the map.
• Each crew shows the foreman, the truck, the order number, where the job has got to (En route, Arrived, Loading, On the way, Unloading, Payment), the arrival time ("12 min · 7:33 PM"), the speed, and when the phone last reported. No signal means it hasn't reported for 10 minutes; a dashed ring on the map means the position is a few minutes old.
• Search finds a foreman, a crew member, a truck or an order number. Sort puts the most urgent crews first (late, then at risk, then the nearest arrival), or the soonest arrival first, or names A to Z.
• Press a crew, in the list or on the map, to focus it: the map shows its route to the next stop and the stops lettered A, B, C. The row opens with the arrival window, the crew, the stops, Open order and the On duty switch. Press it again, or the × on the map card, to see everyone.
• On the map, crews close together are drawn as one circle with the number of crews; press it to zoom in. Drag to move the map, use the wheel or pinch to zoom, double-click to zoom in, and Show everything (the frame button) to see all crews again. With the map selected, the arrow keys move it, + and − zoom, 0 shows everything and Esc closes the focused crew.

Several branches: when Settings › Dispatch › Several branches has Show all branches on Dispatch on, Crew tracking follows the branch chooser at the top of Dispatch — the crews of every branch you pick, each with its branch's coloured label, and History lets you pick a foreman of any of them.

The screen updates itself every 30 seconds, and the focused crew every 15 seconds, while you're looking at it. Refresh reads it now.

History replays one foreman's day. Pick the day with the same ‹ date › arrows as Dispatch (yesterday, or any day before — the day is written out, like "Yesterday · Friday, October 23"), then the foreman. The list shows the day's totals (time on duty, driving time, miles, stops) and every part of the day, named from the job's statuses as the crew set them in the app:

Each part shows its times, how long it took, the miles driven and the order. The drive to the customer always starts when the foreman pressed En Route. If the phone sent no location for a while after that (no signal, or the phone's location was off), the part says so — for example "No GPS from the phone until 9:07 AM (En Route 8:22 AM)" — instead of leaving the drive out.

The play bar at the bottom of the map is coloured the same way, with a key under it (a pale stretch is time with no GPS from the phone). Press Play, or drag the slider, to watch the truck move through the day; the speed button switches between 60×, 240× and 900×. The words above the bar say which part the truck is in. Press a part in the list to jump to it.

The crew's map from the Dispatch board

On the Dispatch board, each job's white crew strip has two icons at its right end: chat (the job's chat) and map. Press the map icon for a big pop-up with that job's crew:

• Today: Live — the truck, its route to the next stop, the stops and the arrival time, updated every 15 seconds — or Today's route so far.
• Another day: that day's route, named and coloured as in History.

It opens right on the board. Bill of Lading is still in the box that opens when you hover over the crew's name.

How you follow a job today

Each job's progress comes from the foreman's taps in the Movers App:

You see these straight away, without refreshing:

• on the job card's status on the Dispatch board — press it for the job tracker with the time of each step;
• on the Dispatch Dashboard's Progress card, with jobs Running late;
• in the order window's job tracker — see Job tracker.

When the phone hasn't moved it

On the Dispatch tab, click the job: the Status card under Assign Personnel shows every step — press the one it has reached. On the Job Assignments tab, open the job's card and press its status pill: Where has this job got to? offers the same steps. Not Assigned and Assigned follow the crew and can't be picked, and a completed job can only change after it's reopened.

Settings you might look for

There's no GPS setting to turn on: the map comes with the movers' phone app. Crew location in Settings › Crew › Foreman app is about something else: whether the foreman's phone must share its location to open jobs, and the position it reports while en route for the customer.