Arrive and start the clock

When you pull up at the customer's, mark that you've arrived, then start the job's time on the bill of lading.

Press ARRIVED

1. On the move details screen (where the job opens while you're en route), press ARRIVED.
2. MoveBoard warns: Clicking view contract will change the crew status to arrived at the customer’s location. You will not be able to go back. Do you wish to proceed?
3. Press Yes proceed.

The job moves to Arrived and opens on its tiles (see The job screen). From here Back doesn't return to the move details.

Only someone on the crew can mark a job arrived; anyone else sees You are viewing this job; only the crew can mark it arrived.

Start the clock

Open the Bill of Lading tile. How the time is counted is your company's choice (Settings › Documents & bill of lading › Bill of lading rules, Calculate Labor Hours by):

Time Input (picking the times)

1. Under the labor block, press Start Time: and pick the time you started. The list opens at the time now; you can pick an earlier time. A start earlier than now reads in red so you notice it.
2. The customer signs under it — see Stop times and customer signatures. The signature files the start time.
3. When the work is done, pick End Time: and have the customer sign again.

Times go in 15- or 30-minute steps, as your company set.

Start Button (a timer)

1. The customer signs the start signature first.
2. Press Start. The Total runs while you work.
3. Press Pause to stop it (MoveBoard asks Are you sure you want to pause?), and Start to carry on.
4. Stop the timer before the end signature — otherwise you'll see Please stop timer before signing.

What the customer sees meanwhile

As soon as you pick or change a time — start, end or time off — the labor, the total and the balance due on the bill update, so the customer sees the new total before signing. The step is only confirmed when the customer signs it: until then the job doesn't move on, and you can still change the time.

Your location

The Movers App shares a foreman's location only during a job, from En Route until the bill of lading is submitted. The customer and the office follow the move on a live map (Crew locations on a map). The app asks for Always when you open Jobs — see Your jobs.

If something goes wrong

• That did not save. Try again. / No connection. Try again when you have signal. — on ARRIVED.
• A start or end time that isn't picked yet is outlined in red when the customer tries to sign.