The Dispatch board

The Dispatch tab is the board: one row per truck, the hours of the day across, and every booked job as a card laid over the hours it runs. Open it from Dispatch in the menu.

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The toolbar

• Show All and Service Type Legend — pick a service from the legend to see only its jobs; Show All brings back every job.
• The date — the arrows go a day back or forward, and the date opens a calendar. A dot under a day means it has work on it. Today takes you back to today. The new day shows at once; a day you haven't opened yet shows its trucks with grey cards for a moment while it loads, and the browser's Back button steps back through the days you looked at.
• Grid and List — the grid is the board; the list is one row per job (order number, status, start time, move type, customer, location, size, crew, trucks and foreman).
• Print — see Print the day.
• Reload — reads the day again.

Next to the drag tips you'll see Booked and how many jobs the day has.

The truck rows

Each row is a truck from Settings › Dispatch › Trucks. Under the truck's name you see its crew and report time, or how many jobs it has. If your company counts trucks By open hours, it also says how much time is still open, or full — see How an available truck is counted. A truck with nothing on it says free. Blocked time and time held for an order show as dark bands on the row, with their reason — see Hold a truck without an order. Hours outside 7 AM–8 PM are shaded, and a red line marks the time now.

No trucks yet? The board says No trucks yet — add them in Settings › Dispatch.

Reading a job card

• The colour — Booked (green), Reserved (purple), Crew on it (orange) and Completed (blue). The legend under the board says so. The thin bar down the left edge is the service colour.
• Top line — the six-dot handle (top left) and the job's status, such as Assigned or En Route. Press the status to see the job tracker. A green ✓ before the status means the customer confirmed this move day — see Move confirmations.
• The details — order number, customer and phone, move type and service, arrival window, packing, movers (once the job has started, the count on its bill of lading) and trucks, cubic feet and pounds, move size, and From / To.
• The note icon — gold when there's a dispatch or foreman note. Press it to read them — see Dispatch and foreman notes on the board.
• The crew strip — at the bottom once a crew is on the job: the foreman's name, and at its right end the chat icon (the job's chat with the customer and the foreman, with a red count when something is unread) and the map icon (the crew's map — see Crew locations on a map). Hover or press the name to see the rest of the crew, the truck and Bill of Lading — see Open the bill of lading from Dispatch.

A narrow card shows less; hover over it for a card with everything. When a card is too short for every line, the lines at the bottom (From / To first) are left off — the writing never runs under the crew strip, so the foreman's name always stays clear.

What a click does

1. Click a card to select it. It gets a ring, and the panel on the right turns to Assign Personnel for that job.
2. Double-click to open the order in its window.
3. To move a job, drag it by the six-dot handle only — see Move a job to another day or truck.

On a touch screen, the small arrow at the top right of a card opens the order.

Hold a job's truck and crew longer on the board

If you have Expand job time on dispatch, you can make a job take more (or less) room on the board without changing the order:

1. Find the small grip in the middle of the job card's right edge — a short upright bar. On a computer it shows faintly and darkens when you point at the card; on a touch screen it is always shown.
2. Drag the grip right to hold the truck and crew longer, or left for shorter. It moves in half hours.
3. Let go. Only the grip stretches a job: pressing anywhere else on the card, the rest of the right edge included, never changes its length. The card shows held 6h (or however long), and the Order Log says who held it and for how long.

The longer block counts everywhere the schedule is checked: the truck's open time, double-booked trucks and crew, truck availability and the Calendar. It never changes the quoted or estimated hours, the labor, the price, the quote, the contract, the bill, the crew's clock or payroll.

To go back, press ↺ on the held mark — the card returns to the estimate. Without the permission there is no grip and no ↺; you still see the held mark.

Who has confirmed

The Confirmations tab, next to the board, lists each booked move day with where its confirmation stands: Confirmed, Waiting, Replied or Not sent. Its red number is how many of tomorrow's moves are not confirmed yet. See Move confirmations.

Crews running late

To hear about a crew that is still not on its way shortly before the end of a job's arrival window, add a rule in Settings › Dispatch › Running late: the people you choose get a text and one shared task to call the customer. See Running late alerts.

Under the board

• TBD / unassigned jobs — jobs still waiting for a truck. Drag one onto a truck row at the hour it should start.
• Dispatch Notes — a note for the whole day. See Dispatch and foreman notes on the board.