MoveBoardSettings › Pricing & calculator › Travel Time decides how the time on the road is charged on an hourly move. Every leg, the examples and the "Way" choices are explained in Travel time and truck speed.
Before you start
Anyone who can open Settings can change this page. Nothing is saved until you press Save. Four switches turn each other off: Double drive time can't be on together with the travel time charge, Travel Time from Origin to Destination or Driving time; and Driving time and Travel Time from Origin to Destination can't both be on.
The cards
Travel Time Charge — Configure how customers are charged for travel time.
- Enable Travel Time Charge, and its Customer-Facing Label.
- Minimum Travel Time — the least travel you charge.
- Charge By — Actual travel time, or Flat rate (a ZIP code, a radius and a Time: moves inside it get that fixed travel time).
- Display Travel Time Charge — show travel as its own line on estimates and documents.
- Travel Time from Origin to Destination — include the drive between the pickup and the destination. Only used while Enable Travel Time Charge is on.
Truck Average Speed — every leg takes its distance at this speed, never less than Google's driving time. Blank means Google's time. A new company starts at 50 mph (80 km/h in Canada).
Driving time — Add the drive to the travel time on longer trips, once the trip is longer than Start charge from distance (use 0 to always include). A new company starts at 90 miles. Only used while Enable Travel Time Charge is on.
Double drive time — Charge the drive between the addresses twice, with its Label and Min Double Drive Time. It is charged at the travel rate with Enable Travel Time Charge off (switching the charge on switches double drive time off), and it always doubles the drive from the pickup to the destination, whichever Way measures the trip.
- Round the drive before doubling it — off unless you switch it on. Off: the drive is doubled, then rounded to the quarter hour (an 18-minute drive is 36 minutes, charged 45). On: the drive is rounded first, as the Addresses card shows it, then doubled (15 min × 2 = 30 min). Open orders take it when they are saved again; Reserved and Booked orders keep what the customer agreed.
Travel that comes from the drive (origin to destination, driving time, double drive time) is rounded to the quarter hour before it is shown, added to the job time or charged — a 6:50 drive is 0:15. See Travel is always in quarter hours.
When the travel time charge is off
With Enable Travel Time Charge off, Travel Time from Origin to Destination and Add Driving to Travel Time do nothing: the drive between the stops is never added to the travel, the labor, the job time or the price, and no travel is charged. The page keeps what you had saved and marks both Not in use with the reason. A switch that is on can still be switched off; to switch one on, turn the travel time charge on first. Double drive time is its own way of charging and is not affected. See With the travel time charge off.
How the trip is measured — Way 1 (one direction: Shortest, Longest, From C to A, From B to C), Way 2 (C to A plus B to C), Way 3 (all of it) or Way 4 (A to B). A is the origin, B the destination, C your company (parking) address.
Coming soon — Charging travel by mileage is shown switched off; it can't be used yet.
If something goes wrong
- ZIP/Postal format: 12345 or A1A 1A1 — the flat-rate ZIP code.
When it changes
Open orders are repriced with the new truck speed in the background; quotes the customer already accepted keep their price. See When a settings change reprices orders.
Long-distance moves measure their trip on Long distance › Travel time.