MoveBoardSettings › Inventory › Inventory items is the catalog of things a customer (or your office) can put on an inventory: sofas, beds, boxes, a piano. Each item carries the size, weight and extra time it adds to a quote.
Before you start
Anyone who can open Settings can change the library. It is kept per move type (pick it at the top). Each item saves on its own when you press Create or Update — there is no page-wide Save.
Editing an item never changes it on orders already quoted: the item is saved as a new one and those orders keep the old.
Find an item
- Search items by name.
- See only narrows the list (for example to special items); press Apply, or Reset to clear it. Choices marked This functionality is coming soon can't be picked yet.
Add or change an item
Press New inventory item, or Edit item on a card. The pop-up's title names the item on every tab — Edit inventory item · Dresser. It has five tabs:
- Item — Name, Description, size (CuFt) and weight (lbs), its measurements (Width, Depth and Height, in inches — left empty, the item keeps its standard size, shown greyed in the boxes), Special Item, Item Category. Measurements show only where you turn them on in Measurements.
- Settings — Additional Labor Time, Min number of movers required, up to three extra charges (Extra Service Name and Extra Fee), and Bulky Item charges: Apply to long distance moves (Price) and Apply to storage (Price per Month).
- Image — the picture: drop a photo, Find a picture, or Your own photo (web address). A photo replaces the stock picture.
- Packing — the packing products this item needs, each with a Quantity (per item) and two ticks (see Item packing below). (Products come from Packing materials.)
- Special Handling — Disassembly / assembly, Wood crating, Wall dismounting: which are Available, which one is Recommended, and its Price.
Press Create (or Update). Remove takes the item out of the library (Remove Item). Close with unsaved changes asks You are about to discard your changes. Do you want to proceed? — Yes, discard or No, keep editing.
Item packing
On the Packing tab, each product line has two ticks — tick one, the other or both:
- Add to materials — the products go on the order's packing materials, in their own list From the inventory, and are charged as materials (with your Packing Materials Tax). The order's own materials list is never changed.
- Add to inventory — the products go into the inventory as boxes, in the same room as the item, so they count in the cubic feet, weight and box count on the truck. A box takes the size and weight of your inventory Box item with the same name (for example Medium Box); if there's no box item with that name, the closest name is used (Wardrobe Box + Bar → Wardrobe Box), and with no match at all it's counted as a 3 cu ft box under the product's name.
The quantity is per item: a dresser set to 2 Medium Boxes adds 4 for 2 dressers.
Who packs the item decides. Packed by the Company, an item's packing goes on by itself. Packed by the Customer, nothing goes on by itself: the item asks This item usually needs 2 Medium Boxes. Add them? — Add puts them on as the ticks say, No thanks doesn't ask again for that line. Not shipped items get nothing. The customer's own inventory page asks the same question on what they add (they never see or set who packs it — only your office does).
On the order, the boxes an item brings are marked from Dresser and follow it: more dressers, more boxes; remove the dresser and its boxes go. The office can type a different count on that box line — a typed count stays (the line says count typed) until the dresser is gone; set it to 0 (or press the ↺ arrow) to go back to the automatic count.
Lines set before Oct 16, 2026 are Add to materials only. Nothing changes on existing orders by itself: an order picks up its items' packing the next time its inventory is changed and submitted (by your office or the customer).
Copy to other move types
Copy to other move types puts this move type's whole list on the other two, after asking.
Also used by
Rooms group items on an inventory (Rooms); typical lists fill an inventory in one step (Typical inventory). How customers fill in their inventory is in Send the inventory link.