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Packing materials

The boxes and supplies an order can carry, with their prices for hourly and long-distance moves, the order they're listed in, and — for administrators — what each one costs you.

3 min readChecked November 6, 2026

Settings › Sales & orders › Packing materials is your price list of boxes and supplies. The office adds them to an order from the Materials pop-up in Quote Details, and the foreman adds them on the bill of lading. How they land on the quote is in Materials and additional services.

Before you start

Anyone who can open Settings can change the list. Only an administrator sees the Our cost card.

The list is kept per move type: pick it at the top. Every add, change, reorder and delete here saves at once — there is no Save button.

The list

The Materials card shows each material with its Unit cost and the On contract page mark. Prices shown switches the view between Hourly and Long Distance prices (Long Distance also shows the Labor rate). Drag a row to change the order materials are offered in.

Show unit cost and labor rate separately

On a long-distance move, a material's price is its LD Unit Cost plus its Labor Rate, and the order shows that as one price: a Small Box at $8.71 + $4.35 shows $13.06.

Turn on Show unit cost and labor rate separately on materials, on the How prices show card, and long-distance materials show Unit cost, Labor rate, Qty and the line's total as separate figures, on:

  • the order's Materials pop-up and the closing's,
  • the Foreman Page and the crew's bill of lading,
  • the printed bill of lading, its PDF and the emailed copy,
  • the customer's page (See services & materials, Packing supplies and the packing page).

It saves at once, for this branch: a company with several branches turns it on in each one.

No price or total changes. The order still holds the one price and the line total is still quantity × price, so quotes, closing, payments and commissions are the same to the cent.

Some lines keep their one price, because there are no two figures to show:

  • a price someone typed over the catalogue's on that order,
  • a custom material,
  • a material with no labor rate,
  • a local (hourly) move, whose price has no labor rate in it,
  • a line added before the material's price or labor rate was changed here.

A bill of lading already signed and filed stays as it was filed. The Movers App shows the one price until its next update.

Add or change a material

  1. Press Add packing (or Edit on a row).
  2. Fill in: - Name - LM Unit Cost — the price on a local (hourly) move. - LD Unit Cost — the price on a long-distance move. - Labor Rate — required. - Show in Contract Page — the material is listed on the contract page of the bill of lading.
  3. Press Save.

Delete asks first (Warning › Yes, Delete).

Copy to other move types replaces the other move types' materials with copies of this list, at once.

Our cost (administrators)

What each material costs you to buy — one cost per material name, whatever the move type. Press a material to open its cost, type Our cost and an optional Starting date, then Add this cost. Earlier costs stay on record so past jobs keep the cost they had. Under each material, a line says what it sells for on the move type tab you're on, and on the other move types apart — for example sells for $6.00 on Residential · $8.00 on other move types. The Material Profitability report reads these costs; its "cost not set" link brings you straight to the material.

Also used by

Whether customers see packing prices on their page is set in Customer experience › Quote display — see Quote display.

If something goes wrong

The pop-up says what's missing (for example a required Name or Labor Rate). If a reorder can't be saved, the list goes back and a red bar says why.