Connect Google Business Profile

Settings › Reputation › Connections › Google connects each branch to its Google Business Profile, so its reviews come into Reputation › Reviews and your replies are posted on Google.

It used to be under Settings › Integrations; that address now opens this page.

Connect a branch

1. Open Settings › Reputation › Connections and click the Google tile (with several branches, pick the branch first).
2. Press Connect with Google and sign in with the Google account that manages that branch's Business Profile. Allow MoveBoard to manage it.
3. Back in MoveBoard, tick the branch's location (or locations) and press Connect location.

MoveBoard answers right away and starts bringing the branch's reviews in: the location shows Bringing in your reviews from Google… until they are all in, then Google's rating and count (a profile with a thousand reviews or more takes a minute or two; you can leave the page meanwhile). After that, MoveBoard checks Google every 5 minutes; Check now (here) or Refresh (on the Reviews page) checks right away.

Reviews written before you connected the location are never answered by the AI and never send a low-review alert — not even one from yesterday — and neither are reviews that were already more than a week old when they came in. Only reviews written after you connected can get an AI reply or an alert, by your settings in Settings › Reputation › Reviews & AI replies. Older reviews still show in Reputation › Reviews, and you can reply to them yourself.

Change or disconnect

• Change location picks a different location for the branch.
• Sign in with Google again shows when Google stopped accepting the connection (for example, the password was changed or MoveBoard's access was removed in the Google account).
• Disconnect stops new reviews and replies for the branch and removes MoveBoard's access at Google. It asks which you want, and then asks Are you sure?: - Disconnect and keep the reviews — the reviews already in MoveBoard stay (they show on Reputation › Reviews with a line saying Google isn't connected; you reply to them on Google itself until you connect again). - Disconnect and remove the reviews (admins only) — the branch's Google reviews are removed from MoveBoard too. It says how many first.

Admins and people who may manage reviews can connect and disconnect; only admins can remove reviews. Everyone else sees the page only.

Clear all reviews (connected the wrong business?)

While a branch's Google is disconnected and MoveBoard still holds the reviews its earlier connection brought in, the Google card shows how many there are and, for admins, Clear all reviews. It says how many reviews will be removed and asks Are you sure? first.

• Only that branch's Google reviews go — never another branch's, and never reviews you added by hand.
• Review bonuses already paid stay exactly as they are: the payroll lines and the closed pay periods don't change, and nothing is taken back. The current pay period simply counts again without the removed reviews.
• It's written in the change log (who, when, how many). Connecting the right location afterwards brings its reviews in as usual.

Reviews from other sites

Reviews from sites MoveBoard doesn't read (Yelp, Facebook and others) can be added by hand; they count in the crew competition, the bonus and payroll like Google's.