Add a review by hand when a customer left it on a site MoveBoard doesn't read (Yelp, Facebook, BBB…), or on Google for a branch whose Google Business Profile isn't connected.
Add a review is in the header of Reputation › Reviews, next to Refresh (on a phone it's the + button), once the page has reviews. While the page has no reviews yet, it shows only Connect your Google Business Profile to bring your reviews into MoveBoard with Connect Google — see Connect Google Business Profile.
Press Add a review, then pick the branch (when you have several), the site (Google, Yelp, Facebook, Nextdoor, BBB, Angi, Thumbtack or Other), the stars, the reviewer's name as the site shows it, the day it was written (left empty: today) and the words (optional), and press Add review. It is matched like any review (a foreman named in the words, a QR scan before it), you can Attach a job to bring the crew, and it counts in the competition, the bonus and the movers' stars.
A review you added by hand can be removed again from its card; if it already paid a bonus, it is taken back like any removed review. You need Can manage reviews.