Text messages

Settings › Communication › Text messages turns texting on for your company and shows what it costs.

Before you start

Anyone who can open Settings can change this page. Enable SMS, call forwarding, the balance choice and auto-recharge wait for Save.

Texting

• Enable SMS — texts to and from customers and crews.
• If your company's texting registration (A2P 10DLC) isn't complete, a warning says SMS, MMS, call forwarding and receiving texts are off until it is. Please make sure SMS is enabled during the entire registration process or it may delay approval. When approved: Your company is approved to send SMS.
• Update information reads the page again.

Current month

Sms Sent/Received:, Phone number rental:, Forwarding call cell spent:, and Free in/out sms segments left: (free segments reset on the 1st of each month).

Buy SMS takes you down to Top up in the prepaid balance.

SMS Phone number and call forwarding

• Your texting number.
• Get phone number (when you have none yet) opens a search that starts at your branch's city and state. Search by Area code, or by City and State (a province in Canada), pick a number from the list, and Buy number. If an area code has numbers but none in the city or state in the boxes, you get all of that area code's numbers and a line saying so. The price a month is shown before you buy and comes from your prepaid balance. Your balance must be above $1.00 to buy.
• The new number takes texts and calls at once; calls to it follow Call Forwarding Settings.
• US companies: texts can't go out from the number until your company's A2P 10DLC registration is approved (a US carrier rule); the page says so under the number. Canadian companies need no registration.
• Call Forwarding Settings — Enable call forwarding and the Forwarding number: Calls to your texting number ring this phone. You can set them before texting is on; calls are forwarded once Enable SMS is on.

Prepaid balance

The balance that pays for your texts — the same balance, card and settings as Balance & usage, shown here too, so a change in one place shows in the other:

• Balances — the balance (red, and texting paused, at $0 or below), and whether texting and the AI receptionist share one balance or use separate balances. Shared, the same balance also pays for the AI receptionist.
• Card on file — Add Payment Method, Replace card or Remove.
• Top up — $25, $50, $100 or your own amount, charged after you confirm.
• Auto-recharge — charge the card when the balance drops below an amount.

The balance choice and auto-recharge wait for Save; the card and the top up happen at once, each after its own confirmation. If we are unable to charge your card for renewal and your balance goes below 0, your phone number will be deleted in 7 days. Keep your card up to date.

If something goes wrong

That could not be saved — try again.

Get phone number says why when it can't buy: the balance is $1.00 or less (top it up below), your company already has a texting number, or your texting account isn't set up yet (contact support). If a number was just taken by someone else, pick another.