MoveBoardA long-distance customer waits days for their delivery. MoveBoard keeps them informed from the trip, without the office having to remember.
Sent by themselves
| Message | When it goes |
|---|---|
| Driver on the way | When the driver (or the office) marks done the stop before this customer's pickup or delivery — with an arrival estimate from the drive time. Rest, fuel and scale stops in between don't count as the next stop. |
| Delivery scheduling | Once the shipment is picked up and is delivered on a later day: the delivery spread and the planned day, for the customer to confirm or change. |
| 24-hour delivery notice | The day before the planned delivery, from 9 AM in your branch's time. |
Each goes once per order, per trip (and per stop, for "on the way"). Each lands in the order's conversation and log, like every other message.
Sent only by the office
- Delay — offered when you record a delay, never automatically.
- Weight and charges (375.521) — when the customer asked; see Weight and charges notice.
- Early delivery to storage (49 CFR 375.607) and Storage conversion (49 CFR 375.609) — from the SIT board; the conversion notice goes by itself on its day. See Storage in transit.
Every one of them is listed on the trip's Schedule tab under Customer messages and notices.
Switch them on or off
- Open Trips › Trailers & settings.
- Under Customer messages, switch Driver on the way, with arrival estimate, Delivery scheduling, 24-hour delivery notice or Delay message by email or text. Each switch saves at once.
A kind of message is on while its template is active, so switching a template off in Settings › Communication › Templates does the same.
Shipment milestones in the client portal shows the customer Booked → Picked up → In transit / In storage → Out for delivery → Delivered on their portal.
Change the words
The messages are your templates, in Settings › Communication › Templates, folder Trips: Long-distance: driver on the way, Long-distance: delivery scheduling, Long-distance: 24-hour delivery notice and Long-distance: delivery delay. MoveBoard creates them with ready words the first time they're needed, and never over a template you already have. Each has an email and a text version.
If a message can't go
Sending never stops the trip. If a message can't go — no email or phone on the order, for example — the record on the order says why.