MoveBoardLive now shows every colleague who has connected their RingCentral, and what each one is doing right now. It updates by itself every few seconds while it is open.
To open it:
- Press the phone at the top of any page.
- Press Live now (beside Recent calls and Keypad).
A long list scrolls inside the pop-over.
What each person shows
| Status | What it means |
|---|---|
| On a call | They are talking: Active call 0:38 with … and who it is with — the customer's name and the order number (press it to open the order), a colleague's name for a call between two extensions, or the caller's name or number when there is no order. The arrow says who called whom, and the timer runs from the moment the call was answered. |
| On hold | They are on a call and have put it on hold. |
| Calling… | They dialled out and the other side has not answered yet. |
| Ringing | A call is ringing their phone right now, with who is calling. |
| Available, Busy, Do not disturb, Offline | Not on a call: their status in RingCentral, with the words they set for it (for example In a meeting) under their name. Free when RingCentral's status can't be read. |
People on a call come first, then the ones ringing, then Available, Busy, Do not disturb and Offline. The line at the top counts them: 3 on calls · 1 ringing · 6 free · 2 away (away = Busy, Do not disturb or Offline).
Calls answered on a desk phone or in the RingCentral app show too, not only calls in MoveBoard.
Who is listed
Everyone in the branches you work in who has connected their own RingCentral. To connect yours:
- Press your name at the top right.
- Press Connections.
- Under RingCentral, press Connect RingCentral and sign in.
From then on you show in Live now for everyone who can see it.
The customer and the order
A call is named by the newest order with that phone number from before the call came in — the same order the call is filed on afterwards. You see the customer and the order only when you are allowed to open that order; otherwise you see the number.
Who can see it
One permission, set for each person in Users & permissions (the Calls card):
- See who is on a call — Live now in the phone pop-over, and asking Ed "who is on a call right now?". Everyone who can see the Calls tab has it until an administrator changes it. Administrators always see Live now, whatever their own switches say.
There is no listening in, whispering or joining someone else's call.
Ask Ed
Ask Ed "Who is on a call right now?", "Is anyone free to take a call?" or "Is Hans on the phone?" and Ed answers from the same live list.