MoveBoardCalls in the menu lists every phone call and voicemail, newest first, 50 to a page — of every branch you work in, not only the branch you are signed in to.
The list
Filter with the chips at the top: Every call, Incoming, Outgoing, and Unheard — the missed calls and voicemails nobody has looked at yet and nobody has returned. The same number shows beside Calls in the menu, so you can see at a glance when something is waiting.
Missed calls that were returned
A missed call takes care of itself once it has been returned: after the miss, anybody at the company called that number (from any line, in any branch — even if nobody picked up), or the caller rang again and somebody answered. It then leaves Unheard, its count and the number beside Calls in the menu, and the row is no longer red. Under Missed it says who and when — Returned by Ernie Estrada at 8:12 AM, or Got through to Ernie Estrada at 10:05 AM. Numbers match however they were written ((413) 519-4887, +1 413 519 4887 …).
A missed call nobody has returned stays red in Unheard until someone calls back or marks it read.
Each row shows:
| Column | What it is |
|---|---|
| Date | When the call happened, on your branch's clock |
| Type | Incoming, Outgoing, Missed or Voicemail, and who handled it |
| Contact | The customer's name and number, or Unknown caller. When your phone is connected the number is a button — press it to call back. |
| Order | The order the call is filed on; press it to open the order |
| Duration | How long it lasted |
| Audio | Listen to the recording, or Play voicemail — with the transcript when there is one |
A red dot marks a missed call or voicemail nobody has looked at yet. Playing it marks it heard.
Voicemails you left
An outgoing call where you left a recorded message with Drop voicemail says so under its type — Voicemail left: 'First call' by Hans Meyer, 0:32 — with a player to hear what was left. See Leave a voicemail with one click.
Row actions
Point at a row (or tap the dots on a phone):
- Mark as read / Mark as unread — for missed calls and voicemails.
- Move to other order — when a call is filed on the wrong order. Search the order, pick it, and press Move. Tick Also attach future calls from (number) to this order to file that caller's next calls there too.
- Attach to an order — on a call with no order: the caller rang from a number that isn't on any order (a relative, a caseworker, an office line). Search the order, pick it, and press Attach; tick Also attach future calls from (number) to this order and their next calls go there by themselves.
Who sees which calls
Four switches on each person's Permissions tab, in the Calls group:
- Can see Calls Tab — opens Calls in the menu and the page, with the calls on their own orders (where they're the salesperson).
- Can view calls and voicemails on other users' orders — so someone can pick up a colleague's voicemail and call back.
- Can view calls and voicemails not linked to any order.
- See who is on a call — Live now in the phone pop-over at the top of every page (See who is on a call right now). Everyone who can see the Calls tab has it until an administrator changes it.
Admins see everything. A call on an order the person isn't allowed to open shows without the order and the customer.
The list shows the calls of every branch the person works in (their branches on the Team screen), each branch by the switches they hold in that branch — no Admin role needed. A branch where they don't have Can see Calls Tab stays out. This matters when your branches share one phone system: a call to one branch's line can be filed on another branch, and a sales manager working several branches still sees all of them.
A call nobody took on a branch's own number (its Outbound number for this branch, in the phone settings under Settings › Integrations) is filed on that branch.
If something goes wrong
- The call could not be marked. Try again.
- Could not move to the order. Try again
- An empty page says No calls here — try another chip.
- A call is missing from the list — a call shows here a minute or two after it ends. Every few minutes MoveBoard also reads RingCentral's own call history and files every finished call that isn't here yet — with its recording, on its order — so a call RingCentral has is here within about 15 minutes, whatever happened on the way. A call still missing after that: tell support.
- A call is here but not on the order — the caller's number isn't on that order (they rang from another phone). Use Attach to an order above; with Also attach future calls… ticked, their next calls go there by themselves.
- I can't see a branch's calls — check that you work in that branch (Team › your name › branches) and that Can see Calls Tab is on for you in that branch.