MoveBoard1. Test your website
Open Settings › Website & forms › Quote forms, go to the Install tab, type the Page to test and press Test my website. MoveBoard opens the page the way a visitor's browser does and tells you what it found:
| It says | What to do |
|---|---|
| MoveBoard's loader (forms.js) is on the page. | The code is installed. Go to step 2. |
| No MoveBoard loader was found in the page's HTML. Add the code from step 1. | Copy the line (Copy the MoveBoard line) and paste it at the end of every page, or in your site's footer code. |
| The loader names company …, not yours (…). Copy the code again from step 1. | The code on the site belongs to another company account. Replace it. |
| Both loaders are on the page: MoveBoard's forms.js and integration.js. Keep one — two can draw every form twice. | Remove one of the two lines. |
| No form tags were found on this page. … | Paste a form's tag where it should appear, or test the page that has the form. |
| This looks like a Wix site. … | Wix adds the code after the page loads; open your site and look for the form. |
| Your website address is not set. Add it as the Domain URL in Settings › Company info, then test again. | Set your website address first. |
2. Send a test quote
Fill in the form on your site as a customer would. Within seconds the lead should be on your Orders list as New.
3. The form is cut off on your website
The form sizes itself to what it shows: when a step needs more room, the space on your page grows with it, on phones too. Opening a list or the calendar never changes it: they open over the form, so nothing on your page moves. Your website's own styles can't make it smaller — not even style rules marked !important that fix the height of boxes or frames on the page (some site builders add these). So a Continue button at the bottom of a step is always on the page; if you see a form cut off, contact support with your website address.
4. The form refuses to send
- Please confirm you are not a robot and send the form again. — the quote showed several clear signs of a robot at once (for example a filled spam trap, or a script with a web link as the name). A real person doesn't get this.
- Your visitors never see a Verify you are human box. The robot check runs in the background only; when it can't vouch for a visitor, the quote still comes in.
- Quotes stopped after a few tries from the same computer — Quote limit per visitor (in the Settings tab) caps how many quotes one visitor can send. Testing many times from one computer hits it.
- This company is no longer taking requests online. — the company's account is closed or deleted, so its forms refuse quotes. A suspended company's forms keep working. Contact Elromco.
5. Leads arrive, but not where you expect
- The lead went to another branch — when the branch has a Routes to list on Settings › Company & branches › Order routing, a new lead goes to the nearest branch of that list, and the order's log says Routed from … to ….
- The Hidden spam trap (always on) drops quotes that robots fill in. Real visitors never see it.
- See Where leads come from for how each source shows on the order.
6. Still nothing
Saved changes go live on your website at once. If it still fails, contact support from Help with your website address and the time you sent the test quote.