MoveBoardA move into storage and the move back out are two orders. The storage itself is charged once, on the move-in order, so the customer is never billed for it twice.
What you see
- The move in — the quote's Storage row carries the storage price (when Include Price in Quote is on), and its Storage card shows the Monthly fee and the Duration cost.
- The move out — the Storage row is $0. Its Storage card shows only the dates and a link to the move in (View Pickup Order).
The closing's Storage line, its Storage Charge pop-up and an invoice made from the move out all show the same $0.
After the move in is booked, the months themselves are billed to the storage tenant each month — see Monthly storage billing.
Charging something on the move out
If you really do want a storage amount on the move out — for example, the customer stayed longer than quoted and you settle it on delivery — type the amount in the move out's Storage Charge pop-up. An amount you type there counts; MoveBoard never fills one in for you.