Competition and bonus settings

Settings › Reputation › Competition & bonus holds the rules of the review competition. Nothing saves until Save.

Review bonus

• Pay a review bonus: off, the competition still runs (standings, podium) without money. On, each person's review bonuses of a pay period go into payroll by itself as one “Review bonuses” line that grows with each new review (a place prize is a line of its own).
• Reviews that count: the star ratings that count for the bonus and the ranking — 5★ only by default.
• Per review ($10 by default) and Extra with a photo ($5).
• Minimum to qualify: reviews that count a person needs before the per-review money is paid (1). A review shared with others still counts as one review they were on. The place prizes don't need it.
• Place prizes: 1st, 2nd and 3rd ($100, $50, $25).
• Who gets the bonus: - Foreman only (the default): the job's foreman gets the review money; the foremen are ranked. - Foreman and movers: everyone responsible for the review on the job — the foreman and the movers the office keeps ticked on it (see How reviews are matched). - Movers only: the movers responsible for it, not the foreman.
• When more than one person gets it: - Each person gets the full amount: a $10 review pays $10 to each of them. - Split the amount between them: a $10 review on a job with the foreman and 2 movers pays $3.34, $3.33 and $3.33. The cents are rounded fairly — the extra cent takes turns from review to review — and the total is never more than the amount.

The photo extra follows the same rule, and so does a take-back: a removed review takes back exactly what each person got.

• The ranking follows the money: with Foreman only the foremen are ranked as before. Otherwise every person the money goes to is ranked: with Each person gets the full amount a review counts as one whole review for each of them; with Split it counts as their share of it (1 of 3 people = ⅓ of a review) — the same way it pays. The place prizes go to the people at the top.
• Under the choices, a preview shows what one review pays: "A 5★ review on a job with the foreman and 2 movers pays: Foreman $3.34 · each mover $3.33 — $10.00 in all".
• Take back removed reviews: a review that paid and is later removed by the site is taken back — off the person's “Review bonuses” line while nobody paid or changed it, else as a negative payroll line.

Pay period

The competition, its podium and its bonus run per pay period, in your branch's time zone. Pick how often you pay:

• Twice a month (the default): the 1st–15th and the 16th to the month's end — the periods of Accounting › Payroll.
• Monthly: the calendar month.
• Weekly: seven days, starting on the weekday you pick (Week starts on, Monday by default).
• Every two weeks: fourteen days, counted from the First day of a period you pick. Left empty, the first new period starts the day the change starts, and every next one 14 days later.

Pay date is how many days after a period's last day it is paid (7 by default: the 1st–15th is paid on the 22nd, the 16th–end on the 7th of next month). It is shown on Reputation › Competition's period bar.

Under the choices you see This pay period with its pay date, and — before you save a new schedule — when the new one starts and what its first period will be.

A new schedule never cuts a period that has begun: it starts the day after the current period ends, and the current one runs to its end. When the first new period would be a stub (say weekly from Monday, starting on a Sunday), it runs on to the end of the next full one. The customer's QR card says how often you pay ("Every week, the crew leader whose customers…").

Crediting a review to a foreman

When a customer scans a foreman's QR code and then leaves a review without naming anyone, MoveBoard credits that foreman's crew — if the review comes in soon enough after the scan. A review that names a foreman is always credited to that foreman. Pick one:

• Within 4 hours of the scan — same-day reviews.
• Within 48 hours of the scan — catches customers who review the next day.
• Match by the customer's name (most accurate) — the reviewer's name is checked against the customers whose job QR was scanned in the last 7 days: when it is one of them ("Katlyn R." = Katlyn Rogers), that job's crew gets it, even if the review comes days later. With no name match, a scan within 4 hours still credits — but only when one crew's customer scanned; when several did, the review waits for the office. With no scan at all, a recent move under the reviewer's name is only a suggestion for the office, never a credit.
• Don't match automatically — the office assigns every review by hand.

The number of hours (and, for the customer's name, the days — up to 14) is yours to change, right inside its choice (up to 168 hours for the first, 336 for the second). Your company keeps the choice it has until you pick another; a new choice applies to reviews that come in from then on. See How reviews are matched.

Review QR after the payment

Show the review QR to the customer right after they pay on the bill of lading — off by default. On, when the crew takes a payment on the bill of lading (hourly or long-distance) and everything that belongs to it is done — the payment went through and the customer signed for it — the payment window shows $… received with Close. Close opens the job's review QR for the customer (the same card as the Review tile's), with Skip for the movers and the small Back to crew view; both close the payment as always. Never in the middle of a payment, never instead of the customer's signature, and never after a failed or cancelled payment. See The Review card.

Changes and past periods

A change of the money or the matching applies from this pay period on; a new pay period schedule, and a change of who gets the bonus or how it is shared, from the day after this period ends (the next pay period) — the screen says when it starts. Earlier periods keep — and are paid by — the rules and the dates they had: their standings, podium and payroll lines never change.

Admins and people with Can manage the review competition change these.