MoveBoardThe Communication area of Reports:
| Report | What it tells you | The dates are |
|---|---|---|
| SMS Performance | Texts sent and received, with delivered, failed and queued. | texts by the day they were written |
| Messages & Emails | Text and email activity by date and employee; automatic messages counted separately. | messages by the day they were written |
| Response Times | How quickly your team answers customers' texts and emails. | customers who wrote in during the period |
| AI Receptionist Activity | Calls the AI receptionist handled: why they called, the outcome, and leads made. | calls by when they started, leads by the day they came in |
| Call Activity | Calls in and out, answered and missed, by employee. | calls by when they started |
For how fast new leads get their first answer, see Response Time to New Leads in Sales reports.