MoveBoardMoving industry know-how
FMCSA rules, valuation, bills of lading, claims deadlines, tariffs and a glossary.
- Glossary of moving and MoveBoard wordsEvery word you'll meet in MoveBoard and in the moving business — leads and statuses, pricing, valuation, bills of lading, long distance and storage — in plain English.
- Local, intrastate and interstate movesThe three kinds of move in the moving business, who regulates each, and how MoveBoard tells them apart.
- Binding, non-binding and not-to-exceed estimatesWhat each kind of moving estimate promises the customer, the 110% rule at delivery, and how to set each one up in MoveBoard.
- Released value vs full value protectionThe two levels of mover liability on an interstate move — 60 cents per pound per article, or full value protection with a declared value and deductible — and how MoveBoard offers them.
- The bill of ladingWhat a bill of lading is, what an interstate household-goods bill must contain under 49 CFR 375.505, and how MoveBoard produces it.
- The order for serviceWhat an order for service is, why movers have the customer sign one before the move day, and how it relates to the estimate and the bill of lading.
- Change orders in movingThe standard van-line change order — why the customer signs a priced change before the extra work, the federal rules on binding and non-binding moves, and how MoveBoard's change order follows them.
- Claims rules (49 CFR 370)The federal deadlines for loss and damage claims on interstate moves — nine months to file, 30 days to acknowledge, 120 days to decide — what a claim must contain, and how MoveBoard keeps the clocks.
- FMCSA, USDOT and MC numbersWho the FMCSA is, what a USDOT number and MC operating authority are, when a mover needs them, and where they must appear — including in MoveBoard.
- "Your Rights and Responsibilities" and "Ready to Move"The two federal booklets every interstate household-goods customer must get, the other notices that go with them, and when to give them.
- Delivery spreads and delay notices (375.605)Why long-distance moves promise a window of days instead of a date, what "reasonable dispatch" means, and what a mover must do when a delivery will be late.
- Weighing and charges (375.521, 375.607)How interstate shipments are weighed — certified scales, tare and gross weights, the right to watch and to a re-weigh — and the notice of weight and charges before delivery.
- SIT and conversion to permanent storage (375.609)What storage in transit is, how it differs from a carrier's own hold, the clock that turns it into permanent storage, and the notice the customer must get before it does.
- Tariffs: mileage, 400N and CWTWhat a moving tariff is, why interstate movers must have one, and how the common kinds — mileage, 400N-style, CWT, cubic-foot and flat — price a shipment.
- Hours of service for driversThe federal driving-time limits for truck drivers — 11 hours driving, the 14-hour window, the 30-minute break, the 60/70-hour week and the 34-hour restart — and how MoveBoard plans around them.
- IFTA basicsWhat the International Fuel Tax Agreement is, which trucks need it, the quarterly return, and the miles and gallons you need to keep.
- Arbitration for interstate claimsWhy interstate household-goods movers must offer arbitration, when it is binding, what the customer must be told, and how it fits with your claims process.
- COIs and building time windowsWhat a certificate of insurance is, why buildings ask for one, the move-hour windows and elevator bookings many buildings set, and how to collect them before move day.
- Texting rules: A2P 10DLC, consent and quiet hoursWhat US carriers and the law expect from a business that texts customers — 10DLC registration, consent, STOP, quiet hours and content — and what MoveBoard does for you.
- Deposits and cancellation policiesHow moving companies usually take deposits and write cancellation policies — common amounts, refund windows and wording — and where to set yours in MoveBoard.
- Crew and truck sizing rules of thumbCommon rules of thumb for how many movers, trucks and hours a move needs by home size and access — and how to turn them into MoveBoard's crew and truck rules.
- Packing materials guideThe common moving boxes and supplies, what each is for, how many a home typically needs, and how to sell them on an order in MoveBoard.
- Moving in CanadaHow moving is regulated in Canada — provincial conditions of carriage, the National Safety Code number, valuation in kilograms, claim time limits and where customers complain — and how MoveBoard follows them.
- Running storageThe basics of a moving company's storage business — tenancy and agreements, monthly billing, access, insurance, and what happens when a customer stops paying.