FAQ in the customer's menu shows Questions we hear often — your own questions and answers, each opening under its question when tapped. It saves your team the same phone call over and over.
Add your questions
Open Settings › Customer experience › FAQ.
Press Add question.
Type the question and the answer.
Press the card's Save.
Each card saves on its own. The customer's FAQ shows them in the order on the page — drag a card, or use Move up and Move down; a move saves as soon as you drop it.
What to put in
Good questions are the ones your office answers every day:
How do I prepare for moving day?
What won't the movers take (plants, paint, propane)?
How is the price worked out? Is there a minimum?
What does my protection cover, and how do I report damage?
Can I change my date? How do I cancel?
How do I pay — and do you take cash?
Keep answers short. For the price and the protection, say it in plain words and point to the Quote Details and Protection Plan on their Home page.
Where customers see it
FAQ in their portal's menu. With no questions yet it says No questions here yet.
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