Unread messages from the Orders list

On the Orders list, each row has an envelope. A number on it means the customer has written and nobody has read it yet.

Read and reply

1. Press the envelope on the row.
2. Messages opens over the list with the order's conversation — texts, emails and portal messages, oldest at the top.
3. Reply at the bottom: Send as message (to the portal) or Send as SMS, with templates, files and AI help — the same box as the Messages page.

Opening the envelope marks the customer's messages read, and the number on the row goes at once.

Go further

• Open in Messages — opens the Messages page on this conversation.
• Open the order (in the conversation's head) — opens the order window.

Email from the list

The customer's email address on the row is a link: press it to write an email straight away — the same email box, sending and log as in the order window. See Send an email from a template.

If something goes wrong

The messages could not be loaded. — close the pop-up and press the envelope again.