Contacts and unsubscribes (Do-not-email list)

Marketing › Contacts shows the Do-not-email list for your whole company, every branch. An address is on it when the person:

• pressed Unsubscribe in a campaign email, or the inbox's own Unsubscribe button;
• could not be reached (the email bounced);
• marked a campaign as spam;
• asked you, and someone added them by hand.

It happens at once.

What unsubscribing does

Unsubscribing from a campaign stops campaigns only. The person still gets every email about their own move: confirmations, invoices, the day-before confirmation. The page they see says so, and offers a second button, Stop all emails from your company, which stops every email as your job emails' own unsubscribe link does.

Everyone who unsubscribed from all your emails, or has email switched off on their order or customer, never gets a campaign either.

Look someone up

1. Press Marketing, then Contacts.
2. Type their email and press Look up.

You see whether they get your campaigns, which campaigns they got, and whether they opened or clicked.

When a customer asks

• To stop campaigns: look them up, write a note, and press Unsubscribe from campaigns. Anyone who can see Marketing can do this.
• To get campaigns again: look them up, write a note saying the customer asked, and press Resubscribe. This needs Manage campaigns.
• Written consent (Canadian branches): press Written consent is on file and write where it is kept, for example "signed form, March 2026".

Every change is kept with who made it and when.