Call forwarding to your number

Customers who get your texts sometimes call the number back. Call forwarding sends those calls to a phone you choose — your office line or a mobile.

Switch it on

1. Open Settings › Communication › Text messages.
2. In Call Forwarding Settings — Calls to your texting number ring this phone. — switch on Enable call forwarding.
3. Type the Forwarding number, for example (555) 555-5555.
4. Press Save in the footer. (The footer only appears once you've changed something.)

You can set both while Enable SMS is off — the page says Calls are forwarded once Enable SMS is on. Calls are only forwarded while texting is on.

What it costs

Forwarded call minutes are charged to your texting balance. This month's cost shows in Current month as Forwarding call cell spent:. See Texting balance.

Good to know

• Forwarding only works once your company's texting registration is complete — until then call forwarding is off. See Texting registration.
• This is about your texting number. Calls to your RingCentral numbers ring in MoveBoard's phone instead — see Make and take calls.
• The number is formatted as you type and must be ten digits.

If something goes wrong

That could not be saved with the reason — fix the number and press Save again.