MoveBoardThe AI can write a first draft or tidy up what you typed. It only ever fills the box — nothing is sent until you press send, and you can always go back to your own words.
In the order window
Press the sparkle (Write with AI) beside the message box. The panel says: The draft lands in the box for you to read and change. Nothing is sent.
- Anything it should know or say (optional) — for example "we can do Friday morning instead".
- Suggest a reply — reads the conversation and drafts the answer. Draft a message writes a new message for this order.
- Polish, Make it friendlier, Make it more formal, Make it shorter, Make it longer, Fix spelling and grammar — these rework what's already in the box (Type something first if it's empty).
The AI writes for the tab you're on: a short text on Message when the customer can be texted, an email (with a subject) on Email. Under the box it says Written as a text or Written as an email; Rewrite for SMS or Rewrite as a message writes the same request the other way.
Back to my original puts back what was in the box before the AI changed it (or undoes the last AI change, if there were several). After any AI change it shows beside the box, and as the last option in Write with AI, on the Message, Email, Note and Call tabs.
On the Messages page
The AI button left of Type Message opens:
- Generate — Polish what you typed; after that, Rewrite for another version or Restore Original.
- Modify — Change tone (Friendly, Witty, Descriptive, Informative, Formal), Make shorter, Make longer, Fix spelling and grammar, Translate to English.
On a customer's message, its actions offer an AI reply and Translate to English — the translation opens in Translated Message.
In every note and text box
Every box where you write more than a line has the same two buttons right under it: the sparkle (Write with AI) and the microphone (Dictate). That is order notes and the note pop-ups in the order window, tasks, claims, storage and account notes, trips, payroll notes, the Job chat, Office chat, support tickets, texts and emails to customers, review replies, settings message texts (Running late, Move confirmation, storage reminders, the client portal's and the website forms' words, the AI receptionist's lines), and the Movers App's notes, damage notes and bill of lading fields.
- The sparkle opens Elromco AI: Polish (then Rewrite or Restore Original), Change tone, Make shorter, Make longer, Fix spelling and grammar and Translate to English. It rewrites what is in the box and types the answer in front of you; Stop keeps what it has typed so far.
- The microphone writes what you say where the cursor is — see Speak to type.
- The AI writes for where the words go: short and plain for a text, a greeting and sign-off for an email, terse and factual for a note only staff read.
- Boxes for code (website scripts and styles) and HTML editors don't have them, and neither do the boxes your customers type in (the client portal, claims and the store).
Good to know
- Read before you send. The AI knows the conversation and the order, but you know the customer.
- A message the AI wrote is marked as AI-written in the conversation.
- The AI buttons are greyed with Available once the AI key is added until AI is set up for your company — ask your MoveBoard contact.
- Messages you send with AI help count as yours, not automatic ones.
If something goes wrong
- The AI could not write that just now. — try again in a moment.
- The AI came back with nothing. Try again, or say a little more. — add a line in Anything it should know or say.
- Translation failed. Try again