MoveBoardEverything here is in Settings › AI receptionist › Voice & name. It waits for Save at the bottom; Cancel puts back what was saved. The next call uses the new settings.
Who answers
- Name — the name she introduces herself with.
- Day message — her first words while your business hours say the office is open. The box starts with the recommended greeting, "Hi, thanks for calling {company}… This is {name}{ai}. How can I help you?" — short, so callers get help first. Write your own words if you like:
{company},{name}and{ai}are filled in for you ({ai}becomes ", the virtual assistant" only when Say it's a virtual assistant is In the greeting). The Callers hear box shows exactly what a caller hears. Use the recommended greeting puts the recommended words back. After hours she opens with the Night message instead (below).
The row of buttons at the top of Voice & name — Who answers, Voice, Speed, Thinking, Call sound, After hours and What callers are told — stays on screen as you scroll: tap one to jump straight to that setting.
Voice
A card for each voice your receptionist can speak with, each with a name, female or male, language, accent and style, and a Listen button. Eight cards show at first; Load more shows eight more (the number beside it says how many are left). The voice you have now always comes first, marked Chosen; click any card to choose it instead.
- Find a name…, All / Female / Male, Language and (within a language) Accent narrow the cards; Show all clears them. The count beside the filters says how many are shown.
- Listen plays that voice saying your greeting; the first play takes a few seconds, after that it's instant.
- Some voices speak at their own pace: the speed slider below is only for the voices that take a speed.
- Voices in Spanish, French and the other languages say the greeting in their own language when you press Listen.
- Voices in Spanish, French and the other languages speak that language. Pick one when the receptionist's language (Voice & personality › Language) is that language; an English greeting in a Spanish voice sounds wrong.
Speaking speed
Drag from Slower to Faster (0.7 to 1.2). Recommended 0.9 is a little slower than normal, which is easier to follow on the phone. Listen at this speed plays the chosen voice at the speed you set. The slider is there for the voices that take a speed; the others speak at their own pace.
Thinking
How long the AI thinks before answering:
- Fast answers — starts answering right away. Best for most calls.
- Balanced — about half a second longer before answering.
- Careful answers — thinks the longest, a second or more on tricky questions; callers notice the pause.
Balanced and Careful use more AI time, so each call costs a little more from your AI balance. Only a company admin can change Thinking.
Call sound
Interruption sensitivity — how easily a caller can cut her off:
- Low — only clear, longer speech stops her. Best for noisy callers (cars, kids, TV).
- Medium — recommended. Real words stop her; noise and "uh-huh" don't.
- High — any word stops her at once. Can cut her off on a noisy line.
There's no background (office) sound on calls for now: callers hear a quiet line while she works out an answer.
After hours, tone and what callers are told
- Night message — the opening after hours, when your business hours say the office is closed (the same
{company},{name}and{ai}work there). Tone — Friendly or Professional. - Say the call is recorded with its words, Record calls, and Say it's a virtual assistant: Only when asked or In the greeting. Asked, she always says she's an AI assistant.
Hours, transfers, callbacks and knowledge have their own places on the same page — see AI receptionist.